AF23567 - Restaurant Senior | IKEA | Dubai

Department: IKEA
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 11-Jun-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year


IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

Job Purpose:

You will assist the IFB Manager and Kitchen Manager in the execution of the IKEA Food & Beverages Concept in the IKEA Restaurant & Café to strengthen the IKEA store’s position as the best home furnishing store in your local market

About the Job:


  • Attract visitors to the IKEA store
  • Maximize vitality and commerciality of IKEA FOOD in your store to increase sales and profitability according to your goals.
  • Ensure an effective implementation and presentation of the IKEA FOOD range matrix. 
  • Actively contribute and support all marketing and in-store activities by integrating IKEA FOOD in the store's Commercial Calendar and use these as an opportunity to proactively drive sales.
  • Ensure effective and economical handling of range changes including management of outgoing range and activities in your function according to the set timelines in the Commercial Calendar.
  • Ensure that the daily work routines are in place, that the displays are well-filled and the range is presented in an optimal commercial way.
  • Initiate actions to fill the restaurant at off-peak time and increase turnover per seat.
  • Cooperate with Commercial SFM & Bistro Manager to enhance the link between the Restaurant and the Swedish Food Market.
  • Maintain in-depth knowledge of the competition on the local food market. Use this information to initiate immediate action, to secure an appropriate price distance. Give input on changes done to your food manager
  • Equipments Maintenance and documentation of visits and plan if break down. List of Equipments:
    • Fire Suppression System.
    • Kitchen Hood Fresh Air Fan System – as per require.
    • Kitchen Hood Extract Fan System
    • Grease Trap – 3mths
    • Oil inter Ceptor – 3mths
    • Grease Trap & Bacterial Dossing – monthly
    • Water Filter
    • Chiller & Freezer cabinet in SFM
    • Elenco Equipments
    • Pest Control
    • Coffee Planet
    • Coca Cola
    • Walk-in Chiller and Freezer
    • Rational Combi Ovens
    • Sharwama Machines



  • Ensure that we host our guests and make them feel welcome at all time
  • Ensure that the recommended communication towards the customers is implemented, from the parking area into the IKEA Restaurant & Café area.
  • Ensure that customer payments on cash registers will be done following the procedures of the IKEA Safety & Security Risk Manual.
  • Ensure that you have the customer in focus and meet our customers with a positive, friendly and service-minded attitude. Lead by example.
  • Ensure to empower and encourage your team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
  • Customer Flow Analyst and documented. (twice a month, peak and non peak)



  • Develop, agree with the IKEA FOOD Manager and communicate to your team an annual action plan for IKEA FOOD commercial areas to execute the IKEA FOOD country and Function business plan. Monitor and evaluate the success of this plan in order to influence future plans.
  • Ensure implementation of the ADMIN manual and routines for cash handling.
  • Utilize relevant tools such as Profit & Loss, KPI-report, Store Point, Commercial Review, CSI, and Voice in order to develop the business, yourself and your team.
  • To ensure a safe working environment for co-workers and customers in accordance with all local health and safety regulations and HACCP standards.
  • Ensure that all food incidents, or potential incidents, are reported through CASY.
  • Ensure all foods prepared are according to menu card.
  • Ensure to use the full potential of the IKEA Concept, tools, manuals, guidelines and other best practices


  • Ensure an efficient organization of the Commercial areas and Production areas in relation to financial performance i.e. gross profits, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.
  • Control overall operating costs without jeopardizing the service level to the customer and food safety standards.


People Management & Development:

  • Effectively manage and inspire your team, with particular reference to their selection, training and development in order to ensure you have a competent and well informed team who can meet our customer needs and expectations and have in place a workable and realistic succession plan.
  • Coach your direct reports in order for them to manage their teams in line with the HR idea.
  • Provide strong leadership to your team by your own example, creating an environment where the IKEA culture is a living reality that embraces the diversity of our co-workers.

Job-Specific Skills:

  • Must have excellent communication and interpersonal skills
  • Must be able to build working relationships

Behavioural Competencies :

  • Customer Focussed
  • Individual Accountability
  • Continuous Improvement
  • Personal Leadership
  • Teamwork
Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.