AF23379 - IT Technician | Techserve | Al Futtaim Electronics

Department: Techserve
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 21-Apr-2016
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Techserve

At Techserve, we provide complete solutions to all electronics, home appliances, office automation, computing and networking needs. Backed by a team of trained and experienced service technicians and engineers, with fully equipped workshops occupying in excess of 33,000 sq ft, and a well stocked inventory over 40,000 different line items of spares, consumables and accessories, Techserve is conveniently located to cover all the major Emirates in the UAE.

At Techserve, we believe in the philosophy of continual improvement and quality service. We strive to enhance our processes and services, utilising tools such as key performance indicators including TAT, CSI, productivity and CR, month after month to achieve maximum customer satisfaction.

About the role:

As a Junior IT Technician you will be responsible for trouble shooting and repair of laptops, mobiles and IT peripherals at retail environment. Attend customers at retail counter and resolve the soft complaints reported by customer for their IT/tablets/mobile phones. Trouble shooting and repair of printers. To claim and maintain warranty records and evaluate new products technically.

Your role will be based in Dubai. You will report into the Service Manager.

Al Futtaim boasts of a supportive work environment, where all employees support each other in helping achieve & exceed division goals. In turn Al Futtaim is committed to developing employees through its learning and development programmes and internal opportunities.

About the person:

To be considered for this exciting role, you should have minimum 3 years experience in a similar role. This experience should be within a reputed electronics distribution company in the GCC. Good understanding of IT Hardware and good knowledge of (or willingness to quickly learn) the brands/product ranges of Al Futtaim Electronics.

Along with previous experience you must have minimum degree level education. Preferably graduate qualification in IT.

You must have knowledge and understanding of industry trends and technical innovations and their impact on managing customer business requirements. Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest products/technology. An excellent customer service attitude and the ability to interact with customers in a professional manner are required.

Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.