AF23294 - Design Consultant - Voice Applications | Al Futtaim Technologies | Dubai, U.A.E.

Department: Presales and Product
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 13-Jun-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al Futtaim Technologies is one of the leading Systems Integrator in Middle East and Lower Gulf, with offices in UAE, Qatar, KSA and Pakistan. Founded more than 2-decades ago the company has transformed multidimensional from being a basic IT service provider to be an major ICT player servicing the customers in the area of IP Telephony, Data Networking, Contact Center, Business Applications, Infrastructure, professional audio visual, Public Address, IPCCTV, Access Control, IPTV, SMATV and Parking Management solutions. Yet another transformation took place in 2010 when company created 'Energy Management' SBU as a response to the growing need for technologically advanced solutions to effectively manage energy whilst making energy conservation affordable and easy.

Al Futtaim Technologies possesses the breadth of experience, the pool of expertise and the financial backing to assume a leading role (as vendor) in a complex and challenging customer environment. We aim to differentiate ourselves on the basis of accomplishment; best practices an unparalleled level of customer service. Al Futtaim Technologies executes its business strategy by integrating broad knowledge and experience in 'ICT & ELV' consulting, designing the solution mapping with best breed of products, project management and after sales support. This allows Al Futtaim Technologies to consistently deliver efficient, quality driven solutions and services to its customer and ensures it delivers services with optimal efficiency. Acknowledged as the UAE market leader in converged systems integration; the rich experience of multiple systems knowledge and skills we are poised to deliver complete energy efficient solutions to our customers. Al Futtaim Technologies is backed by Al Futtaim Group that has achieved satisfying results with almost every business unit with more than expected growth. The reason for significant growth is 'Customer Focus' a key mantra across all business units. We believe in the dedication towards providing highest of services has yielded in well-known customer referrals and retention.

About the Role:

As a Design Consultant - Voice Application you will be responsible to provide voice strategy and consultancy to enterprise level customers. Identify most suitable solution and products and complete most optimum economical design meeting the tender requirements and site conditions. Prepare complete detailed technical proposal includes design schematic drawings / system architecture, compliance. Attend client meetings for technical clarifications / technical presentations.

This role will be based in Dubai. You will report to the Head - Pre Sales.

Al Futtaim boasts of a supportive work environment, where all employees support each other in helping achieve & exceed division goals. In turn Al Futtaim is committed to developing employees through its learning and development programmes and internal opportunities.

About You:

To be considered for this exciting role, you should have a Bachelors Degree specialised in Electronics / Telecommunication / IT / Computer Science. Presales & design certification in Avaya / Alcatel / Cisco / Huawei will be an added advantage. You should have minimum 7+ years of experience in converged enterprise solution design, implementation and support. Must have full convergence lifecycle experience including gathering requirements, design, test, documentation, configuration and maintenance. Network Engineering/designing expertise at a Multi-vendor integration experience. Experience with Avaya, Alcatel, Cisco & Huawei is highly desirable.  Experience in designing of integration and implementation of MS LYNC. Experience of working in a multinational and multicultural environment is an asset.

Excellent knowledge of collaboration and unified communication portfolio. Very good understanding of convergence IP voice technologies and next generation networks, video communication (SIP, NGN, SCCP, MGCP, SS7, H.323, etc.). Demonstrate the ability to create technical solutions for voice (VoIP, unified communications) and contact center (IVR self service, multi-media routing, CTI and application integration).

Along with previous experience you must have knowledge and understanding of industry trends and technical innovations and their impact on managing customer business requirements. Logical problem-solving approach and the ability to clearly communicate the situation and proposed solution to the customer. Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology. An excellent customer service attitude and the ability to interact with customers in a professional manner are required.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.