AF23235 - Regional Learning & Development Manager | IKEA - Regional Office | Dubai

Department: IKEA
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 28-Apr-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year


IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

About the Business:

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world’s largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA “creating a better everyday life for the many” isn’t only our vision, it’s our way of life!

About You:

You will be responsible to develop and implement learning and development strategies and programs in alignment with the IKEA Al Futtaim’s strategic goals and objectives in order to maintain a motivated and skilled workforce which will fulfils the needs and growth potential of the organisation whilst enhancing productivity, quality of work, and staff loyalty.

About the Job:


  • Provide support for In-store L&D Specialists in the form of coaching, mentoring etc.
  • Work with Group L&D and In-Store L&Ds to secure maximum utilisation of Group level offerings.
  • In Region, provide support for efficient utilisation of the Regional Training Levy budget.
  • Support the leadership skills development for all managers band F and above through the implementation, follow up and coaching of leadership programs such as Leaders for Growth, Insights, Grow With Us etc.


  • Learning & Development Strategy:Undertake Business Needs Analysis on an annual basis in order to plan, develop and implement the learning and development strategies across the Region.
  • Establish and maintain appropriate systems for measuring this training in line with short and long term business goals.
  • Translate the Regional training plan into local training plans for individual Business Units. Develop and maintain open communication between all parties.
  • Training Budget: Develop, allocate, administer and track IKEA’s training budget by considering the costs of planned programs and by keeping within the entire manpower budget.
  • Assess the return on investment of the training and development programme.
  • In conjunction manage & control departmental expenditure within agreed budgets.
  • Training Programs: Design, develop and recommend training & development programs based on organisation and the individual needs.
  • Work with Business units to secure delivery of training that fulfil statutory policies including health & safety, employment and equality laws.
  • Deliver training programs or arrange for others to do so as needed. Build a pool of competent departmental trainers thereby ensuring the use of proper training tools & techniques in order to achieve the annual & strategic training objectives.
  • IKEA Programmes: Support the utilisation of available IKEA programs such as BJK, OTJ and specialist programs to secure competence at all levels and that managers are equipped to deliver the business goals.
  • Ensure delivery of IKEA foundation Programs locally securing suitable facilitators and resources as needed.
  • Inductions & Probation: Work with the store HRBP’s and L&D Specialist to ensure that all co-workers, in store and Service Office, are inducted properly using the One IKEA Induction experience and that probationary reviews are held in line with the country policy.
  • Training Efficiency and Effectiveness: Monitor, measure and report on training & development plans and achievements within agreed formats and timescales by using assessments, tests, questionnaires and discussions with Line Managers.
  • Evaluate & adapt training & development programs based on changes that occur in the work environment.


  • Leaders for Growth: Secure 100% attendance of all Work Level 2, 3 and 4 managers on the Al Futtaim program Grow With Us: Act as assessor for Grow With Us Program Succession Planning: Assist Talent Planning Manager, Store HRBPs and Line Managers in providing development solutions for Individuals identified for as potential for critical and manager roles.


  • Emiratisation Program: Support and monitor the progress & development of the Emirati Trainees/ co-workers in the company; coordinate closely with the Talent Manager, HRBPs & Group L&D to ensure continuity & consistency in the training and learning process for Emiratis to ensure we provide the right framework to retain UAE Nationals within the IKEA workforce and in line with “Emirati Quota” directives set by the Government Labour Department.
Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.