AF23137 - UAE National l Receptionist l Al Futtaim Services

Department: Enterprise IT
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 17-Apr-2016
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Financial Services

Al-Futtaim is a trusted name in the financial services sector with over 30 years experience in the UAE.

Al-Futtaim’s financial services sector operations include 11 companies operate in 5 countries.

Enterprise IT

Al-Futtaim Enterprise IT provides support to the Al-Futtaim Group across all geographies. It manages the IT application and infrastructure across various lines of business including Automotive, Retail, Real Estate and Financial Services. The core components of EIT are Business Application Management, Infrastructure &Operations, Enterprise Architecture, Service Management, Information Security, IT Procurement and IT Governance.

About the Business:

Toyota, Honda, Marks & Spencers, Ikea, Toys R Us and Dubai Festival City are just some of the amazing stable of world renowned brands managed by the Al Futtaim Group of Companies. Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses in the Gulf region.  Today, Al-Futtaim operates through more than 65 companies in sectors as diverse as commerce, industry and services, and employs in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Saudi Arabia, Sri Lanka, Syria, Pakistan, Singapore and Europe.

About the Job:

We have an excellent opportunity for someone with good telephone communication skills to become integrated into one of the regions leading private businesses

Job Specifications:

  • Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
  • Provide excellent customer service as per company policy and procedures
  • Resolving customer queries promptly, within  company guidelines, before escalating to higher level if necessary
  • Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
  • Logging calls (including time, date and caller details)          
  • Maintain an up to date knowledge  of personnel and procedures
  • Offer support to fellow team members where necessary

 

 

About You:

To be successful in winning this role, you will be able to demonstrate:

  • Strong communication skills in both Arabic and English
  • Good customer service experience
  • Computer literacy
  • Must be a UAE National (Emirati) and able to provide supporting documentation
Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.