AF22836 - Senior Checkout,Exchange & Refund l IKEA l Dubai Festival City

Department: IKEA
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 17-Mar-2016
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Retail

The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year

IKEA

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

About the Business:

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world’s largest home furnishings store, founded in Sweden over 60 years ago. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA “creating a better everyday life for the many” isn’t only our vision, it’s our way of life!

Job Purpose:

To couple good service with efficiency, in order to ensure that the customer leaves the store with a positive experience. The primary responsibility of supporting the cashiers to carry out the transaction correctly and safeguarding the company against any loss with a high focus on Customer Service.

Key Accountabilities:

Financial

  • Receives, counts and signs off for cash float for the day form the Accounts Department.
  • Ensure that the cash and coins are organised properly as per their denomination in the till.
  • Prepares reconciliation document at the end of the business day accounting for all transaction. All errors to be pointed out and look to be rectified.
  • Ensure that the transaction is timely and efficient, and there are no unnecessary delays.

 

Operational

  • Ensures that the cashiers are trained and no item goes through the checkout point without being scanned and accounted for.
  • Train the Trainer
  • Checking that the company is not subject to any fraudulent currency or a loss thereby.
  • Check customer trolley in a polite manner so as to ensure that all items have been scanned.
  • Ensure the waiting times are maintained as per the business plan
  • Ensures that the Retail Pro system used by the cashiers is operational and has been updated with latest product information
  • Ensure that all the relevant instruments for the smooth operation of the cash till are available i.e. the rolls for the credit card, belt is working, printer is working, documents for credit notes and other stationeries.

 

People Management and Development

  • Motivating the cashiers towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives. 
  • Be Train the Trainer for the cash department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
  • Support the check out manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
  • Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the cashiers and monitor sickness and other absences levels.
  • Ensure that the cashiers are providing an excellent customer service and acknowledge the customers in line at the till
About You:

Job-Specific Skills:

Mathematical, Organisational and Customer Service Skills

Behavioural Competencies :

Self-Motivated /Team Player and confident, Business Acumen, Problem Solving , Leadership Skills, Strategic Thinking, confident, Interpersonal Skills

Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.