AF22796 - Showroom Department Manager - Shopkeeper | IKEA | Dubai Festival City

Department: IKEA
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 15-Mar-2016
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Retail

The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year

IKEA

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

About the Business:

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

Job Purpose:

You will be responsible for optimizing sales, profitability and development of the Home Furnishing Business (HFB) to strengthen IKEA’s position as the “Top of the Mind” home furnishing store in the local market.  The responsibility includes leading showroom co workers, providing support and developing them in order to create a strong and vital daily commercial drive in the showroom while ensuring the presence of the proven IKEA retail system (Tasks of the IKEA store).

About the Job:

 

Operational

  • Together with the Logistics department you ensure that sales forecasts of all products in your HFB are adapted to the sales pattern so that the ordering process of goods leads to a healthy stock situation
  • You phase in and out range continuously during the year
  • You secure that all products in your HFB are displayed according to the merchandising basics (clean, available on picking location, priced and well maintained) during all opening hours

Commercial

  • Ensure that the store is in shape as new and has a strong commercial basics level in the Home furnishing business (HFB) during all opening hours
  • Together with the Com & In team you secure that the IKEA store provides a commercial range presentation in the home furnishing business and that customers perceive IKEA as a competent home furnishing specialist
  • To focus on Commercial awareness by using and implementing the Commercial Strategy lay out on the sales floor involving the commercial group
  • Product Knowledge

Customers

  • To achieve the customer satisfaction goals set by the furniture Sales Manager for your area (measured by IKEA Brand Capital and CSI)
  • Ensure that Showroom area is properly staffed with trained and qualified co workers during all opening hours
  • People Management and Development
  • To manage the selection, training and development programs for new co-workers
  • To participate in the recruitment and selection of the sales co-workers when vacancies arise
  • To ensure working methods, basic action routines and range information are understood and carried out in order to achieve objectives
  • Motivating the sales staff towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives. 
  • Be Train the Trainer for the department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings
  • Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the sales co-workers and monitor sickness and other absences levels.
  • Provide the Showroom Sales Manager with feedback and their recommendations during the Probationary period reviews and annually reviews for the staff in the customer service department.
  • Coach, communicate and co-ordinate junior members in the team in order to ensure the best possible Customer Service to the customer.
About You:

To be successful in winning this role, you will be able to demonstrate:

  • Customer service skills
  • Excellent communication and negotiation skills ideally in multiple languages
  • Familiarity with computer use
  • Good presentation and excellent personal organisation
  • A passion for the retail industry
  • Comfort with shifts
  • Comfort with physical work
  • Ability to work in a team
  • Pride in achieving individual targets
  • Flexibility and punctuality
Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.