AF22181 - Business Process Manager | Al Futtaim Group Enterprise IT | Dubai

Department: Enterprise IT
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 29-Feb-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Financial Services

Al-Futtaim is a trusted name in the financial services sector with over 30 years experience in the UAE.

Al-Futtaim’s financial services sector operations include 11 companies operate in 5 countries.

Enterprise IT

Al-Futtaim Enterprise IT provides support to the Al-Futtaim Group across all geographies. It manages the IT application and infrastructure across various lines of business including Automotive, Retail, Real Estate and Financial Services. The core components of EIT are Business Application Management, Infrastructure &Operations, Enterprise Architecture, Service Management, Information Security, IT Procurement and IT Governance.

About the Role:

Reporting to the Head of Business Excellence and Innovation, the Business Process Manager will be responsible for the preparation and delivery of business process improvement, redesign and documentation of business functions.

You will be involved in identifying global and local best practices with respect to business processes, implementing process measurement policies and defining KPIs, coaching and advising team on business functions, working with different divisions in identifying opportunities to improve business process, designing and optmizing process for new initiative, assisting in identiying, analysing, mitigating and responding to project and operational risks, assist in evaluating, implanting technology innovation solutions to help business problems resolutions, working with enterprise architecture teams to produce optimal, high level, conceptual designs and delivering business analysis, requirements and reviews.

About You:

To be considered for this opportunity, you must have a MBA or Bachelor's Degree in Business Management or related field with 7-8 years managerial experience in business transformation, improvement projects and system implementation within a retail enviroment. Experience in SAP, POS, and other retail business applications systems will be an added advantage.

Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.