AF22162 - Senior Sales Assistant | ESPRIT | Al Ghurair Centre | Dubai

Department: ESPRIT
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 13-Jan-2016
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Retail

The foundation of Al-Futtaim’s retail network was established in the early 1990s with the launch of the internationally renowned and popular IKEA, Marks & Spencer, Toys R Us and ACE franchises in the UAE.

Representing some of the world’s most popular international brands, Al-Futtaim’s retail network extends throughout the UAE, GCC and North Africa and has a significant presence in Singapore and Malaysia following the acquisition of The Robinson Group in 2008.

In 2012, Al-Futtaim acquired a shareholding in Royal Sporting House, which is active in distribution, direct retail stores and shop-in-shops. The Singapore-based fashion, sports and lifestyle retail giant has 600 stores and many additional points of sale are spread around the world with over 399 in South East Asia, over 74 in the Middle East and over 126 in the South Pacific region.

  • 837 stores in 18 countries
  • Occupies 5.6 million sq. ft. of retail space
  • 13,000 employees
  • Serves 30 million customers each year
About The Position:

In the role of Senior Sales Assistant in our ESPRIT store in Dubai Al Ghurair Centre, you will combine a professional and positive approach with enthusiasm for the ESPRIT product and the Brand.  You will use your product knowledge and experience to provide an exceptional shopping experience within the ESPRIT store and be confident in driving sales.

You will report to the Store Manager and will assist with the general day to day running of the Store and act as Duty Manager when required. Your daily responsibilities will include training new staff on the Point of Sale (POS) operation, responsibility for corrective action at the POS, dealing with any customer issues arriving at the POS and provide an excellent customer service experience to anticipate and understand customers’ needs and requirements.

About You:

To be a successful ESPRIT Ambassador you should have previous senior retail experience, a passion for fashion, be commercially aware of new trends and keep up with regional season trends in the market.

You must be a good team player, have excellent communication and interpersonal skills and good spoken English. You will use your excellent customer service experience to anticipate and understand customers’ needs and requirements. Fluency in Arabic would be highly desirable.

You must be happy working in shifts over a 6 day working week.

Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.