AF21613 - Sales Account Manager - Services| Al Futtaim Technologies | Dubai, U.A.E.

Department: Technologies
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 16-Feb-2016
Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

Technologies

Al Futtaim Technologies is one of the leading Systems Integrator in Middle East and Lower Gulf, with offices in UAE, Qatar, KSA and Pakistan. Founded more than 2-decades ago the company has transformed multidimensional from being a basic IT service provider to be an major ICT player servicing the customers in the area of IP Telephony, Data Networking, Contact Center, Business Applications, Infrastructure, professional audio visual, Public Address, IPCCTV, Access Control, IPTV, SMATV and Parking Management solutions. Yet another transformation took place in 2010 when company created 'Energy Management' SBU as a response to the growing need for technologically advanced solutions to effectively manage energy whilst making energy conservation affordable and easy.

Al Futtaim Technologies possesses the breadth of experience, the pool of expertise and the financial backing to assume a leading role (as vendor) in a complex and challenging customer environment. We aim to differentiate ourselves on the basis of accomplishment; best practices an unparalleled level of customer service. Al Futtaim Technologies executes its business strategy by integrating broad knowledge and experience in 'ICT & ELV' consulting, designing the solution mapping with best breed of products, project management and after sales support. This allows Al Futtaim Technologies to consistently deliver efficient, quality driven solutions and services to its customer and ensures it delivers services with optimal efficiency. Acknowledged as the UAE market leader in converged systems integration; the rich experience of multiple systems knowledge and skills we are poised to deliver complete energy efficient solutions to our customers. Al Futtaim Technologies is backed by Al Futtaim Group that has achieved satisfying results with almost every business unit with more than expected growth. The reason for significant growth is 'Customer Focus' a key mantra across all business units. We believe in the dedication towards providing highest of services has yielded in well-known customer referrals and retention.

Al-Futtaim Technologies

Al-Futtaim Technologies, as both system integrator and business solution provider, boasts a highly skilled and professional workforce with many years of coMDined experience. Our strengths encompass our people, world-class products and services that we offer. These products range from Alcatel-Lucent Voice and Data Solutions to Panasonic Audio-Visual &Broadcasting Solutions, Microsoft Business Solutions to HP Servers and Storage amongst others. Our services include consulting, design and deployment of infrastructure, voice and data solutions, audio-visual solutions and business applications.

About the Role:

An exciting opportunity is opened for an experienced Sales Account Manager to sell and manage clients for the maintenance support contracts vertical of Al Futtaim Technologies. You will be responsible to sell, renew & payment collections of annual maintenance contracts / SLA for various new & exiting customers for voice & data solutions including value added applications like unified messaging based on Alcatel- Lucent / Avaya / Cisco / Genesys product portfolio. Sale of new AMCs & renewal of current & due AMC / SLA for voice, data & applications on or before deadlines. The fulfillment of sales revenue target and market shares in the assigned region. Establish new, and maintain existing, relationships with customers. Use an existing network of industry contacts to generate new business. Generate and maintain credible sales forecast for accounts and provide this information on regular basis to management. Achieve forecasted revenue targets and customer billings month on month. Administer sales process and maximize profit opportunity. Generate leads through systematic prospecting; formulating proposals, following-up effectively and closing sales efficiently.

Your role will be based in Dubai. You will report into the Division Manager.

Al Futtaim boasts of a supportive work environment, where all employees support each other in helping achieve & exceed division goals. In turn Al Futtaim is committed to developing employees through its learning and development programmes and internal opportunities.

About You:

To be considered for this exciting role, you need to have a Bachelors / Engineering degree in IT / Computer Science / Electriconics / Telecommunication or related disciplines. You should have minimum 7+ years sales experience in handling annual maintenance contracts for voice & data solutions including value added applications like unified messaging based on Alcatel- Lucent / Avaya / Cisco / Genesys product portfolio. Sales certification of Cisco, Avaya or Alcatel Lucent will be a plus. Experience of working in a multinational and multicultural environment is an asset.

Along with previous experience you must have a strong work ethic, competitive drive and entrepreneurial spirit. Excellent presentation, interpersonal, communication skills. Good account management / mapping skills. An excellent customer service attitude and the ability to interact with customers in a professional manner are required.

To be a successful in this role, you must have a consultative personality, be commercially aware and knowledgeable of the industry and have the ability to thrive in a high-paced environment amidst frequent change. You will have a high level of market awareness, analytical ability, decision making, strategic thinking, teamwork & leadership.

Note: you will be required to attach the following: 1. Resume/CV
 
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.