AF21084 - Business Cards Leader (UAE) | Al Futtaim Finance

Department: Al Futtaim Finance
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 01-Feb-2016

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim employs in excess of 44,000 people, operates through more than 200 companies and represents more than 225 international brands across industries as diverse as retail and wholesale trading, distribution, real estate development, leisure and hospitality, insurance and financial services. The group has significantly expanded its business operations in recent years through a strategic acquisition plan and has entered a number of new territories, increasing its footprint beyond the GCC and Greater Middle East to encompass Africa, South East and North Asia, Australasia, East Africa and Europe.

Entrepreneurship and rigorous customer focus has enabled Al-Futtaim to grow its business by responding to the changing needs of the customers and societies in which it operates. Al-Futtaim is committed to offering customers an unrivalled choice of the world’s best brands with exceptional standards of customer service and after sales support.

Structured into four operational divisions; automotive, financial services, real estate and retail, Al-Futtaim maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. This benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.


Al-Futtaim is regarded as a pioneer in the region’s automotive industry. The company imported the first consignment of Toyota vehicles to the UAE and established Al-Futtaim Motors in 1955.

Al-Futtaim represents 44 automotive brands across 16 countries and encompasses every aspect of the business:

  • Passenger and commercial vehicles sales
  • Manufacturing agricultural vehicles
  • Construction equipment sales and service
  • Used car sales
  • Rental and leasing

Al-Futtaim Finance

Al Futtaim Finance (AFF), a Central Bank of UAE regulated entity, is a wholly owned subsidiary company of the Al-Futtaim Group, the leading business conglomerate of UAE. AFF specializes in providing a range of innovative consumer finance products to customers across the UAE.

About the Role:

Position will report into the GM – Consumer Finance and work closely with Al Futtaim Finance Management team.The ideal candidate will be resposible to:

  • Managing and Driving the Card Portfolio Performance, which includes –
    • Achieving and exceeding the profit targets
    • Achieving card acquisition targets
    • Driving spend on the cards
    • Managing attrition
  • Develop products and propositions to enhance customer acquisition and customer spend, and achieve sustainable profitable growth
  • Strategic management of key 3rd party relationships (i.e. Issuing Bank and Payment Scheme Partners)
  • Managing relationships with key external stakeholders including local regulators, suppliers and local industry bodies.
  • Identifying and establishing external 3rd party relationships to drive spend and to enhance the overall card offering for the customers
  • Developing and enhancing the overall card offering in the UAE market (i.e. launching new card programs)
  • Growing, developing and managing the Cards Leadership Team
  • Ensuring that the Governance, Compliance, Risk and Control are implemented and adhered to meet Group Standards /UAE CB. Including the introduction of any new regulatory or Group requirements are implemented and reviewed throughout unit in a timely fashion.
About you:

The ideal candidate will have the following qualities:

  • The candidate should possess several years' in depth experience within similar roles;  preferably 2-5 years in a leadership role in cards /consumer finance with experience of product, sales & marketing.
  • Excellent relationship management skills with ability to influence at Senior Management level
  • A proven successful record of accomplishment of management experience at Middle and senior Level.
  • Successful management of resources such as budgets, people and premises in an operational area.
  • Management experience in a multi-cultural environment
  • Deep domain understanding of payment systems, issuing, acquiring, and loyalty is expected.
  • Strong Negotiation Skills
  • Track record in introducing innovation into the business
  • Understanding of local regulations related to Consumer Banking including Visa and MasterCard regulations & UAE CB regulations.
  • Good working knowledge of IT and card industry related systems and applications


Note: you will be required to attach the following: 1. Resume/CV
Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.