AF9368 - Receptionist | Al Futtaim Group Real Estate

Department: Al Futtaim Real Estate
Country: United Arab Emirates
Location: Dubai | UAE
Closing Date: 03-Jan-2013
About the Business:

Al-Futtaim Group Real Estate (AFGRE) is the real estate development and operations arm of Al-Futtaim group which is headquartered in Dubai. AFGRE is responsible for the origination, conception, development, procurement and construction of mega projects and the leasing, sales and operation of these projects after completion.

In addition, AFGRE develops and operates an extensive multi-million dollar portfolio of individual corporate real estate and investment assets across the MENA region.

The two current flagship mixed use urban communities under the Festival City brand are the award winning, Dubai Festival City (5.2 million square metres) and Cairo Festival City (3 million square metres).

About Dubai Festival City

Dubai Festival City is an Al-Futtaim Group Real Estate development project which covers 5.2 million sq m and stretches 3 kilometres along the historic Dubai Creek that optimises the thriving and visionary spirit of Dubai.

Dubai Festival City is an established creek side, mixed use destination and premier waterfront community interconnecting finest residential, shopping, dining, leisure & entertainment, international hotels, schools, golf course, automotive park and offices. It is formed into three distinct districts and connected by a 30 kilometres internal road network and creek side promenade. This existing community offers freehold villas and apartments for sale and lease which combine traditional and contemporary architecture. Upon completion, the community will be home to 50,000 residents living in 20,000 villas and apartments, and ideal place to work for 50,000 office staff.

Dubai Festival City has recently won 3 top recognitions at The Arabian Property Awards 2010, in the categories of Best Mixed Use Development for Dubai Festival City, Best Residential Development for Al Badia Hillside Village, Dubai Festival City and Best Retail Development for Festival Centre, Dubai Festival City.

About Festival Centre

Festival Centre is home to Dubai's premier concerts and festivals and has hosted world class entertainers such as Carlos Santana, Maroon 5, Tamer Hosni, Amr Diab, Shah Rukh Khan and Kylie Minogue. It has also presented Dubai with a wide array of festivals from the Emirates Airlines International Festival of Literature through to Dubai Desert Rock and Dubai Bike Week. Festival Centre hosts events, parades, entertainers and musicians each week ensuring families are always engaged and rewarded for their visit.

Festival Centre is a landmark 2m sq ft urban retail resort which forms the epicentre of Dubai Festival City now acknowledged to be one of UAE's most exciting retail, dining and leisure attractions. Set on the historic Dubai Creek, Festival Centre, offers over 400 world class retailers, 90 restaurants, cafés and bistros, a 12-screens Grand Festival Cinemas complex and a parking for more than 10,000 cars. It also boasts a stunning Marina and some of the emirate's most photographed sunset vistas.

The award winning Festival Centre has recently added the Five Star award "Best Retail Development" at the Arabian Property Awards 2010, and two other prestigious Retail City awards - "Mall of the Year" and "Best Retail Destination of the Year".

About the Role:

AFGRE are currently looking for a Receptionist who will be responsible for handling the Human Resources front office reception as well as providing secretarial, clerical and administrative support to the Human Resources department. The Receptionist is expected to provide excellent customer service to all visitors and customer, both internal & external, either thru phone queries or face to face interaction.

 The basic administrative or secretarial duties involve greeting visitors, answering the telephone calls, receiving and distributing correspondence and mail, gathering information and compiling diverse reports for the department.

This role demands exposure to highly sensitive information and involvement with superior contacts requiring considerable use of discretion, tact, diplomacy, and judgment.

Key Responsibilities:

Administrative Support:

  • Act as the first point of contact in the department and liaise with people from both internal and external organisations.
  • Provide excellent customer service to all visitors and guests.
  • Responsible for screening telephone calls, enquiries and requests and re-directing calls as appropriate and take adequate messages when required.
  • Ensure knowledge and familiarity with company’s policies and procedures to provide sound and appropriate replies to queries.

Office Management

  • Responsible for the upkeep and maintenance of the Human Resources office and ensure that all office equipment & facilities are in working condition.
  • Responsible for maintaining and ordering stationery and grocery supplies for the department.
  • Provide logistical support to meetings held in the HR meeting rooms, to include preparation of meeting rooms and assist in arrangements for catering provisions.

Filing and Document Circulation

  • Responsible for devising and maintaining office systems, including data management, filing and document tracking and circulation.
  • Coordinates incoming and outgoing communications and documentation, including distribution as appropriate, obtaining background information and preparing standard replies on behalf of the department.

Ad-hoc administrative tasks

  • Provide support and assistance to the department in any administrative and coordination tasks as and when required.

This position operates within the context of confidentiality, diplomacy and judgement.  Guiding principles will be found in the published policies and procedures as well as past precedent.  However, the ability to operate within indistinct parameters is also important.

About the Person:

Minimum Qualifications and Knowledge:  

Minimum secondary level of education. 

 Minimum Experience:

2-5 years of experience in administration, secretarial and/or receptionist role in a medium to large-sized organisation.

 Job-Specific Skills:

Excellent written and oral communication skills, including an ability to provide effective and appropriate advice and information to a variety of people and to use discretion with confidential information.

Excellent organisational and administrative skills, including an ability to meet deadlines and manage a varied workload in a busy environment.

Highly presentable and with pleasing personality.

Proficient in Microsoft Office suites i.e. MS Word, Excel & PowerPoint

Behavioural Competencies :

Excellent interpersonal skills


Excellent customer service

Professional knowledge



Attention to detail

Note: you will be required to attach the following: 1. Resume/CV