Al-Futtaim Logistics is a leading Supply Chain Management company in Dubai, UAE, with our major shareholder being one of the largest business houses in the lower Gulf region. Al-Futtaim logistics, started as a small warehouse for Al-Futtaim products about 25 years ago, and has developed over the years into one of the largest logistics service providers in the UAE. We have nearly 500 people on our diverse team from 20 different countries. 

We offer superior pan-Arab supply chain management solutions including warehousing and distribution, freight forwarding as well as IT solutions and Supply Chain Design and Consulting. The company has an international network of offices and agents for overseas freight and warehousing and distribution centres in all major UAE cities and ports.

We are looking to recruit a Receptionist to work in Jebel Ali on a contract basis between the months of April and June 2010.

**Please only apply if you are able to start work immediately, are currently based in the UAE and are on your Father's/Husband's visa.**

Your role will include the following:

• Handling all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
• Providing excellent customer service as per company policy and procedures
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
• Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
• Logging calls (including time, date and caller details)
• Maintaining an up to date knowledge of personnel and procedures
• Dealing with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers

The ideal candidate will have the following experience:

• Strong English Communication skills is prerequisite
• Arabic language skills would be preferred
• 1-2 years experience of previous Receptionist duties
• Excellent telephone manner
• Proactive, hardworking, motivated approach
• An understanding of IT systems would be advantageous
• A background in Admin Support would be highly desirable